FAQs
Frequently asked questions
Straight answers about quotes, the work itself, credentials and the areas we cover. Each service page has its own questions too.
Getting a quote
Do you charge for quotes?
Quotes for planned work are free. For fault finding we charge by time, and quote the first hour before we arrive.
Will the quote change?
A written quote is fixed for the work it describes. If we find something unexpected, such as damaged cable behind a wall, we stop, explain it, and agree any change with you before carrying on.
Can I send photos instead of arranging a visit?
Often, yes. Photos of the consumer unit, the meter and the area you want work done are enough to give a firm price for many jobs. The quote form lets you attach them.
How quickly will you reply?
We aim to reply to quote requests within one working day. Urgent faults should always be phoned through rather than sent by form.
The work itself
Will I get a certificate?
Yes, every job is certified. New circuits and board changes come with an Electrical Installation Certificate; smaller alterations with a Minor Works Certificate. Notifiable work is registered with building control.
How long will the power be off?
It depends on the job. We tell you in advance, and keep essential circuits running wherever the work allows.
Do you tidy up?
Floors are protected, dust is controlled, and the work area is cleaned at the end of each day and at the end of the job.
Do you work at weekends?
Commercial work is often scheduled outside trading hours. Domestic weekend work is available by arrangement.
Credentials and insurance
Are you registered with a competent person scheme?
For a trading business, scheme registration, insurance details and qualifications are shown on the About page and in the footer, with a link to verify them on the scheme's own register. As this is a website concept, those details are shown as reserved spaces.
Are you insured?
A trading electrical contractor should hold public liability insurance and be able to show you the certificate. This concept does not state an insurer or a level of cover, because it does not represent a real business.
Areas and availability
Where do you work?
Across County Durham, Sunderland and Tyne and Wear, including Durham, Seaham, Washington, Chester-le-Street, Houghton-le-Spring and Peterlee. If you are just outside, ask.
Do you offer an emergency service?
Yes, for urgent faults. We give advice on the phone first and an honest arrival time. We never promise a response time we cannot keep.
Still have a question?
Call and ask. If it is easier to show us, send a photo with the quote form.